Repair Center | Unlocking
There are a few different types of locks that can be placed on a phone, including Network locks, Google locks, iCloud lock, or Pattern or Code locks.
Removing a lock from your phone will depend on the type of lock that has been placed on your device.
A network unlock is the process of removing the lock that a service provider has placed on a phone. This lock, also known as a network lock or carrier lock, prevents a phone from being used with any other service provider other than the one that originally sold the phone. Call or stop by our Repair Center to find our how to network unlock your phone.
A Google lock, is a security feature that is designed to protect your Android phone from unauthorized access. If your phone has been factory reset, you will be required to enter your Google account email address and password, in order to regain access to your phone.
If you have forgotten your Google account login information, you can bring your phone to us to remove the lock. Be prepared to leave your phone over night as it is a detailed process.
An iCloud lock is a security feature that is designed to protect your Apple device from unauthorized access. If your Apple device has been reset, it will ask for your iCloud login information in order to regain access to the phone. If you have forgotten your iCloud login credentials your device will remain locked and cannot be used.
Unfortunately, we are unable to bypass an iCloud lock.
Pattern or Code Unlock
To remove a pattern lock, you will need to enter the correct pattern on your phone's screen to unlock it. If you have forgotten the pattern, you may be able to reset your phone to remove the lock and help you get your phone up and running again.